PTAC Recall Information
Thank you for visiting PTAC Inc’s center for recall information related to PTAC units. PTAC Inc takes our customers’ safety seriously. The purpose of this webpage is to inform you about important safety matters. Over the last several years, there have been a number of manufacturer recalls for PTAC units, affecting brands such as Goodman Amana, Carrier, Trane, and General Electric. Because we sell refurbished PTAC units, these recalls may affect refurbished inventory that you purchased from us.
Below you will find FAQs regarding these recalls, further information about each particular recall, links to the original manufacturers’ recall notices, and the steps you should take if you own a product within the recalls. Please review this information carefully and take appropriate action.
What PTAC units are subject to these recalls?
Please consult the table below.
What hazards are associated with the recalled PTAC units?
Please consult the table below.
How do I know if my PTAC unit(s) are subject to these recalls?
Please see the information in the links below to the original manufacturers' recall notices.
What should I do if my PTAC unit(s) are subject to these recalls?
Follow the instructions in the original manufacturers' recall notices linked below.
How can I contact PTAC Inc?
You can reach us by email or toll-free phone at the following: info@ptacinc.com, 844-595-4280.
| Date of Recall |
Manufacturer | Manufacturer Recall Notice |
Hazard | Remedy | Manufacturer Contact | Unit picture |
|---|---|---|---|---|---|---|
| March 1, 2018 |
Goodman Amana |
#18-113 | Outdoor fan motors can overheat, posing burn and fire hazards. | Contact Goodman for a free repair kit and installation by an authorized technician. | Goodman toll-free at 888-803-0512 from 7 a.m. to 6 p.m. CT Monday through Friday or online at https://www.amana-ptac.com/ and click on “Recall Information” for more information. |  |
| February 17, 2016 |
Goodman Amana |
#16-102 | Power cords on air conditioning and heating units can overheat, posing burn and fire hazards. | Repair | For Amana, Goodman and York International-branded units call 800- 366-0339 from 8 a.m. to 5 p.m. CT Monday through Friday. For Comfort-Aire and Century-branded units call toll-free at 877-442- 4482 from 8 a.m. to 5 p.m. ET Monday through Friday. For all products, go to www.amana-ptac.com and click on Recall Info at the bottom right corner of the page for more information. |  |
| August 27, 2014 |
Goodman Amana |
#14-263 | Power cords on air conditioning and heating units can overheat, posing burn and fire hazards. | Repair | For Amana, Goodman and York International-branded units call (800) 366-0339 from 8 a.m. to 5 p.m. CT Monday through Friday. For Comfort-Aire and Century-branded units call toll-free at (877) 442- 4482 from 8 a.m. to 5 p.m. ET Monday through Friday. For all products, go to www.amana-ptac.com and click on Recall Info at the bottom right corner of the page for more information. | |
| August 27, 2008 |
Goodman Amana |
#08-602 | PTAC power cords can overheat, posing a burn or fire hazard. | Contact Goodman to receive a free replacement power cord. | For additional information regarding Amana-brand units, call (800) 366-0339 between 8 a.m. and 5 p.m. CT Monday through Friday; for Comfort-Aire and Century-brand units, call (877) 442-4482 between 8 a.m. and 5 p.m. ET Monday through Friday; or for all products visit www.regcen.com/ptaccord. | |
| September 30, 2004 |
Goodman Amana & Trane |
#04-229 | Fire hazard resulting from this chain of events: filter becomes clogged due to lack of maintenance, severely restricting airflow and resulting in elevated internal temperature; this may cause two safety switches to stop working during the product's expected life; if the blower wheel then stops when the product is operated in the heating mode, a fire hazard can develop. | Free thermal safety limit switch. Contact the Goodman Hotline to receive the free replacement thermal safety switch. Inspect and clean the air conditioner/heat pump filters immediately to remove any imminent hazard. Continue to clean these filters every 30 days in accordance with manufacturer's recommendation s which can be found at www.regcen.com/PTAC. | Call the Goodman Hotline at (800) 729-6122 between 7 a.m. and 6 p.m. CT Monday through Friday. Owners can submit a PTAC Recall Information Form at Goodman's Web site www.regcen.com/PTAC. |  |
| February 23, 2017 |
Carrier | #17-094 | Power cord plug of PTAC and PTHP can overheat, posing a fire hazard to consumers. | Stop using and unplug recalled units and contact Carrier to receive a free replacement cord. | Consumers should stop using and unplug the recalled units and contact Carrier to receive a free replacement cord. |  |
| November 3, 2015 |
General Electric |
#16-025 | Moisture from outdoor air can accumulate near unit's heater when unit is operated with vent door continuously open. This, along with two shorted electrical components, can create an electrical ground path and arcing, posing a risk of fire. | Repair | GE toll free at 866-723-2697 from 8 a.m. to 5 p.m. ET Monday through Friday, online at www.geappliances.com/products/recall or www.geappliances.com and click the Recall Information tab for more information. |  |
| June 14, 2011 |
General Electric (Sharp) |
#11-247 | Electric component in heating system can fail, posing a fire hazard to consumers | Immediately stop using the units in heat mode and contact General Electric to schedule a free repair. | Contact General Electric toll-free at (866) 918-8771 between 8 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's website at www.geappliances.com/products/recall | |
| November 30, 2006 |
Trane | #07-508 | Heating element on these commercially installed units can become displaced and, if it contacts metal, could short circuit. If the electric heater on one of those units short-circuits, wiring problems on 265 volt models could allow the unit to remain energized while the unit's fan is turned off, causing it to overheat and smoke. | The power connectors are being rewired or replaced, and the heaters will be visually inspected and replaced as necessary in the 265 volt models. Although there have been no incidents with the 208 volt and 230 volt models, Trane is still inspecting these units as a precaution. Trane has contacted the affected customers directly. | Contact Trane at (800)235-2152 or at (931)648-5047, between 9 a.m. and 4:30 p.m. ET Monday through Friday, or write an email to buddy.sholar@trane.com. |  |
The U.S. Consumer Product Safety Commission (CPSC) and PTACInc are warning consumers regarding packaged terminal air conditioner (“PTAC”) units that PTACInc resold after they were recalled between 2004 and 2017. This involves about 700 recalled PTAC units. Purchasers should stop using the recalled products immediately and contact the recalling firms to receive the remedies listed in the recall, which include free replacement components and/or repairs as indicated below.